Download free PDFINTRANET: Effective internal communication in a distributed organization

Request Management System for PGNiG

PGNiG is a leading company in the gas market in Poland. The company is focused on searching for and extracting natural gas and crude oil. PGNiG has representative offices in Belarus, Ukraine, Russia, Pakistan, and Belgium.

Tasks and objectives

The main objective of the project was to increase the efficiency of request management and reduce related costs. After analysis of the existing process, the plan was to create a request management system. A pilot/trial of the system was implemented in company headquarters and was constantly monitored and modified. Once functioning as requested, the system was installed across all company branches.

Besides designing the structure and mechanisms of the request management system, the project also included the implementation of an Analysis System. This System contains all kinds of reports which are required to prepare for the OCCP control, and for the internal control of customer service.

Implementation of the system has been connected with the training of 900 employees in all 6 departments. Currently, complaints are processed much more quickly, and thanks to a uniform system, customers are treated equally in all branches.

Main benefits for the Client
  • increasing the efficiency of request management,
  • reduced maintenance costs,
  • improving the quality of customer service.
... and what can we do for you ?

 

  • We effectively support customer's growth

    We support your growth

  • Ideo Agency - 250 experts onboard

    250 experts onboard

  • We work in SCRUM, Agile

    SCRUM / Agile

  • IT Outsourcing experience

    IT Outsourcing experience

  • Top Custom Software Developer

    Top Custom Software Developer

 
And last but not least. Projects that we create receive many awards and distinctions. So clearly, we do it right!

 

Contact us

×

Please describe your needs. We will contact you back as soon as possible.

IT Project Outsourcing

Services tailored for your needs

In case of a temporarily increased demand for IT staff, it would not be easy nor profitable to hire a suitable specialist for a short time period. To help optimise the costs of running a business We could offer You:

Get a free quote

 
Fixed-price projects suit us best, but our services can be realized also on the basis of the following cooperation models:

  • Time and material

    Time and material

  • Dedicated Team

    Dedicated Team

  • Individual model

    Individual model

 
 

Top Custom Software Developer

Clients rate our comprehensive approach to project implementation and business consulting very well. This is one of the main reasons we are considered by Clutch as a leading eCommerce Software Development Team in Poland.

 

In our daily work, we help to develop our clients' businesses. Their trust and effective cooperation make us grow as well. January, 2022, the new edition of Forbes Diamond Award report was published. We are proud to be listed among the fastest-growing Polish enterprises in this prestigious report.

 

Clients about us