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Request Management System for PGNiG

PGNiG is a leading company in the gas market in Poland. The company is focused on searching for and extracting natural gas and crude oil. PGNiG has representative offices in Belarus, Ukraine, Russia, Pakistan, and Belgium.

Tasks and objectives

The main objective of the project was to increase the efficiency of request management and reduce related costs. After analysis of the existing process, the plan was to create a request management system. A pilot/trial of the system was implemented in company headquarters and was constantly monitored and modified. Once functioning as requested, the system was installed across all company branches.

Besides designing the structure and mechanisms of the request management system, the project also included the implementation of an Analysis System. This System contains all kinds of reports which are required to prepare for the OCCP control, and for the internal control of customer service.

Implementation of the system has been connected with the training of 900 employees in all 6 departments. Currently, complaints are processed much more quickly, and thanks to a uniform system, customers are treated equally in all branches.

Main benefits for the Client
  • increasing the efficiency of request management,
  • reduced maintenance costs,
  • improving the quality of customer service.
... and what can we do for you ?


  • We effectively support customer's growth

    We support your growth

  • Ideo Agency - 250 experts onboard

    250 experts onboard

  • We work in SCRUM, Agile

    SCRUM / Agile

  • IT Outsourcing experience

    IT Outsourcing experience

  • Top Custom Software Developer

    Top Custom Software Developer

And last but not least. Projects that we create receive many awards and distinctions. So clearly, we do it right!


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Clients rate our comprehensive approach to project implementation and business consulting very well. This is one of the main reasons we are considered by Clutch as a leading eCommerce Software Development Team in Poland.


In our daily work, we help to develop our clients' businesses. Their trust and effective cooperation make us grow as well. January, 2022, the new edition of Forbes Diamond Award report was published. We are proud to be listed among the fastest-growing Polish enterprises in this prestigious report.


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