Customer Relationship Management App

ThyssenKrupp Energostal is a company belonging to ThyssenKrupp, which employs about 200,000 people in over 670 subsidiaries worldwide. In Poland, the company is a leading distributor of carbon steel, stainless steel, non-ferrous metals, and plastics.

Tasks and objectives

On behalf of the company, we created a modern CRM tool. It provides valuable support for the work in the commercial division. The application allows convenient access to sales data and makes it easy to schedule meetings with contractors. The tool also allows for faster and more accurate decision-making by sales representatives on the basis of indicator data. According to the company’s business objectives, the system is a key element in the process of raising the quality of collaboration with contractors.

Main functionalities of the application:

• CRM – customers,
• Reports,
• WIKI,
• Indicators (graphs illustrating customer data),
• Calendar,
• Scheduling customer visits,
• Reminders,
• Extensive internal mail,
• Planning strategic activities.

The application has been designed according to RWD technology, aimed at allowing desktop webpages to be viewed correctly across all devices. In addition, it has been extended with an English language version and integrated with other systems used by the client, including Fast-Profit, BI, Active Directory and Outlook 2010.

Main benefits for the Client

• optimisation of business processes,
• improving work efficiency in managing contractors,
• collecting and sharing information about the cooperation with the customer,
• reducing administrative costs,
• increase in sales,
• monitoring of traders.